Privacy Policy

This Privacy Policy explains how Faby Luxury Properties collects, uses and protects your personal information when you visit our website, contact us or work with us to buy, sell or rent property in Mexico.

1. Who we are

Faby Luxury Properties is operated by Fabiola Morales Zamora, a licensed real estate agent in Quintana Roo, Mexico (the "Controller," "we," "us").

Address: Aldea Zamá, Tulum, Quintana Roo, C.P. 77760, Mexico

Privacy and data requests: info@fabyluxuryproperties.com

Phone / WhatsApp: +52 984 129 4271

Website: fabyluxuryproperties.com

SEDETUS License: 1316276HG0AAAFS012002174

We process your data in accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP). If you are located in the United Kingdom or the European Economic Area, we also respect your rights under the UK GDPR and the EU General Data Protection Regulation (GDPR).

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact details: full name, email, phone or WhatsApp number, country and preferred language.
• Property preferences: budget, timeline, location, property type and whether you plan to live, invest or both.
• Transaction information (only if you proceed with a purchase, sale or rental): nationality, date of birth, address, a copy of a valid official ID or passport, CURP, RFC or foreign tax ID, proof of funds, mortgage pre-approval and payment details required by law.
• Communications: messages you send us by email, WhatsApp, social media or forms.
• Website and advertising data: IP address, device and browser type, pages visited, and data collected through cookies and similar technologies (see section 8).

We do not intentionally collect sensitive personal data, and our services are not directed to anyone under 18. If you share sensitive data voluntarily, we will only use it for the purposes described here.

3. How we use your information

Primary purposes (necessary to provide our services):

• To respond to your inquiries and send you information about properties.
• To show you properties and advise you on buying, selling or renting.
• To prepare offers, brokerage agreements, purchase promises and other transaction documents.
• To coordinate with notaries, escrow companies, lenders and other parties involved in your transaction.
• To comply with legal obligations, including tax and anti-money laundering rules that apply to real estate in Mexico.
• To issue invoices and process payments.

Secondary purposes (optional):

• To send you newsletters, new listings and market updates.
• To ask for feedback after a transaction.
• To analyze and improve our website and advertising.

You can opt out of the secondary purposes at any time by emailing info@fabyluxuryproperties.com or using the unsubscribe link in our emails. This will not affect our services to you.

4. Legal basis (for UK and EU visitors)

Under the UK GDPR and EU GDPR, we rely on:

• Your consent, when you submit a form or opt in to marketing.
• Performance of a contract, when we take steps at your request to help you buy, sell or rent.
• Legal obligation, for tax, notarial and anti-money laundering requirements.
• Legitimate interests, to respond to inquiries, keep records and improve our services, balanced against your rights.

5. Who we share your information with

We never sell your personal data. We only share it when needed for the purposes above:

• Notaries public and escrow companies, to formalize and close your transaction.
• Property owners, developers, other licensed agents or banks, to negotiate and complete the transaction you request.
• Lenders or mortgage companies, only if you ask us to help with financing, and with your consent.
• Authorities, such as the SAT, the Financial Intelligence Unit or courts, when required by law.
• Service providers who help us run our business, such as website hosting, email, cloud storage, CRM, forms, and image hosting. They may only use your data to provide services to us and must keep it confidential.
• Advertising and analytics platforms, such as Meta (Facebook and Instagram) and Google, through cookies and pixels on our website (see section 8).

If you do not object to transfers that require your consent, we will consider that consent given, as permitted by Mexican law.

6. International transfers

Some of our service providers, such as Google, Meta, website hosting and image hosting providers, may store or process data outside Mexico, including in the United States. When we use these providers, we rely on their published data protection commitments and, where applicable, standard contractual safeguards.

7. How long we keep your information

• Inquiries and leads: up to 3 years after our last contact, unless you ask us to delete them sooner.
• Transaction records: as long as required by Mexican tax, notarial and anti-money laundering laws, generally at least 5 years.
• Marketing preferences: until you unsubscribe.

After these periods, we securely delete or anonymize your data.

8. Cookies and tracking

Our website uses cookies and similar technologies to:

• Remember your preferences.
• Measure visits and understand how the site is used.
• Measure and improve our advertising, for example through the Meta Pixel and Google tags.

You can block or delete cookies in your browser settings. Some features may not work correctly without them. Visitors from the UK and EU will be asked for consent before non-essential cookies are used.

9. How we protect your information

We use reasonable administrative, technical and physical measures to protect your data, including secure (HTTPS) connections, password-protected accounts with two-factor authentication, and limited access to client files. No system is 100% secure, but we work to keep your information safe.

10. Your rights

Under Mexican law (ARCO rights), you have the right to:

• Access the personal data we hold about you.
• Rectify data that is inaccurate or incomplete.
• Cancel your data when it is no longer needed, unless the law requires us to keep it.
• Oppose the use of your data for specific purposes.

You may also revoke your consent or limit the use of your data.

If you are in the UK or EU, you also have the right to data portability, to restrict processing, to withdraw consent at any time, and to lodge a complaint with your local data protection authority.

How to make a request: email info@fabyluxuryproperties.com with:

• Your full name and an email or address for our reply.
• A copy of your official ID (or, if acting for someone else, a simple power of attorney and both IDs).
• A clear description of the data and the right you want to exercise.
• Any documents supporting a correction, if applicable.

We will respond within 20 business days. If your request is approved, we will act on it within the following 15 business days. These periods may be extended once for the same length of time when justified. Requests are free; only reasonable shipping or copying costs may apply.

If you are not satisfied with our response, you may contact Mexico's data protection authority, the Secretaría Anticorrupción y Buen Gobierno.

11. Links to other websites

Our website may link to third-party sites, such as property portals, social media or developers. We are not responsible for their privacy practices, so please review their policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with its update date. If changes are significant, we will let you know by email or WhatsApp.

13. Your consent

By submitting your information through our website, messaging us, or checking "I have read and accept the Privacy Policy," you confirm that you have read this policy and consent to the processing of your data as described.

A Spanish version of this notice (Aviso de Privacidad) is also available. If there is any difference between versions, the Spanish version prevails under Mexican law.